Maybe the caller display is not functioning because you’ve disabled that feature in your account settings. Perhaps your handset does not actually support the caller display feature. Whatever the problem is, this article gives you tactics to use to solve the issue. So, if your BT caller display is not working, stick around to learn what you should do.
What Makes Your BT Caller Display Not Function properly?
Different reasons make your BT caller display not work correctly. The caller display may fail to function because you have not enabled it on your account or you have not added the feature to your account. Secondly, it might be due to dead batteries or uneligible calls. Additionally, it may be because there’s signal jamming or the device does not support the caller display feature.
These are reasons why your BT caller display may not work as you’d want. Before proceeding to fix the problem, first, identify the problem and then figure out the best approach, you can use to solve the issue.
Steps You Can Use When Your BT Caller Display Is Not Functioning
Confirm If The BT Caller display Is Enabled On Your Account
If the caller ID display feature is not enabled on your account, you won’t be able to identify who is calling you. However, here is how you can fix this issue:
Find the caller display page. On the page, sign in and search for the “manage my calling features” option. The packages and devices you have with BT will be shown to you. From the shown options, choose home phone or landline. Lastly, ensure you check all your BT package features.
If it has been successfully added, you will see that it is added to your BT profile. After adding the caller display feature, remember to identify if the calls you are receiving or making are eligible for BT caller display.
If the calls are from outside the United Kingdom, then the caller ID won’t show regardless of the situation and what you do. Besides, if someone calls you from a line with a withheld number or another network, the caller ID won’t display.
Check If Your Handset Supports The BT Caller Display Feature
Sometimes the only reason why you can’t see caller ID is that your handset does not support those features. If the handset is older, the caller ID feature will not work as you want. Also, if the handset is more classic caller display will not work.
To confirm if your handset supports the Caller display feature, you need to check your home phone unit manual, which shows the brand and manufacturer of your phone. Check the features listed to see if the caller display feature is among the features.
If the caller ID is among the features, check if it is enabled on your home phone. If it is not allowed, you must change to a handset supporting the caller ID feature.
Try To Remove Then Re-add The Caller Display Feature
You can remove the caller display on your account and then add it to see if that will help solve the problem. To do this, follow these steps:
Identify the BT calling feature site. Sign in to your account. Go to managing my calling features options. Check and confirm if the caller display feature is enabled. If it is added, click on the menu, then tap “remove. ”Once you’ve removed the feature, refresh the page. Click on the “add features” option, then add the caller display feature again.
Check If Your Batteries Are Dead And Replace Them
One thing about dead batteries is that they will cause the BT caller display not to work correctly. After re-adding the caller display feature, replace your home phone batteries and see if the feature works. Also, avoid using rechargeable batteries since they may die really fast because they are not strong.
Ensure You Place The Device Far From Other Equipment
If equipment is near your device, it may affect the device’s connection, making it hard for the caller ID to display. Equipment such as refrigerator, microwave, adapters, or speakers may block your device’s functioning properly. Therefore if you want your home phone to work seamlessly, then place it far from any equipment.
Conclusion
It can be infuriating to have Your BT caller display not work correctly. However, the mentioned steps above will help you fix the problem. In case you experience this issue, be sure to use this article as a guide to solving the issue.
What is making my BT caller display not work correctly?
Your BT caller display may not be working because your batteries are dead, equipment is blocking the device signal, the caller ID feature is not enabled, or your handset does not support the caller display feature.
Can I remove the re-add caller display on my BT phone?
Yes, you can remove and then re-add the caller display feature on your phone.
