This article will talk about;
• everything you need to know about Brandy’s Return policy.
• What are the items that cannot be returned or exchanged?
• What procedure do you need to follow to produce a Brandy Melville product?
• Returning addresses for different countries.
•How long does it take for Brandy Melville to process the return
Everything you need to know about Brandy’s Return policy
While brandy Melville does not accept any return for the items that are directly purchased from its physical shop. It does provide its online customers with the benefit of returning the product within 30 days of the original purchase date; however, some conditions need to be followed ;
the items to be returned should be fresh, unwashed, with original tags attached to them; in any case, if they are removed, the item will not be returned.
If you have received any faulty or damaged items from brandy Melville you must contact Melville customer service within 24 hours of receiving the product with the pictures of the damaged item.
Items that are purchased on discounts or purchased from sales will not be returned or refunded.
The refunds will be made to the payment method used to make the initial purchase; for example, if a credit card is used for a specific item, the refunded amount will be credited to your bank account.
Brandy Melville clearly states that it does not hold any responsibility for lost items during the return shipping; therefore, make sure you are using tracked services to avoid any potential issues.
Brandy Melville will only be refunded the price of the article; the shipping charges applied on the item are non-fundable; moreover, the customer must bear all the return shipping costs.
Items that cannot be returned or exchanged?
these are some of the following items that are not returned or exchanged by Brandy Melville;
• All kinds of jewelry
• keychains
• scarves
• handbags
• iPhone cases
• belts
• hair clips and accessories
• school backpacks
• underwear.
• bodysuits
What procedure needs to be followed to return a Brandy Melville product?
The return procedure is simple; all you have to do is pack the items that you want to return in a box, add all the necessary receipts, which include a copy of the invoice, and a copy of the confirmation email. List all the items that you are returning on the form and mail the box to
Brandy Melville with your order no.
How long does it take to process the return?
Once Brandy Melville has received your returned package, the process is started within 5-7 days; however, depending on your mode of payment and your bank, the refund procedure may take additional 5-7 days.
Once brandy Melville has processed your refund, you will receive a confirmation on your email that you used to place the order.
Conclusion
To sum it up, Brandy Melville has a very user-friendly returning policy; they offer you a 30 day long returning period and a relatively easy return period where you only have to add a copy of your invoice and confirmation email with the returning package and send it to the given addresses. in case you still have issues regarding the returning policy of Brandy Melville, you may call their customer service at 310-773-5405
Can we return our online product to the brandy Melville physical store?
No, first of all, brandy Melville does not have a return policy for its physically purchased products; only products bought online can be returned within 30 days of purchase, and secondly, brandy Melville only provides one way of returning their item, that is through email.
Where should I ship their returned package?
If you want to return any item bought online, you can return it to the address mentioned in your return invoice
Can products be received as gifts can be returned?
Yes, if you received a brandy Melville product as a gift, you can return it, and we can issue you a gift e-card against the gift; make sure to provide your full name and email address on which you want the e-gift card to be sent.
How long does it take to get refunds?
